Kogan Internet — Daily Performance Report

Reference date: 21 Sep 2026 · Generated 22 Sep 2026 (Australia/Melbourne) · Activations data date (LAD): 20 Sep 2026

Performance Summary

Headline position as at 21 Sep 2026. Sales from GA4; all other metrics from BigQuery.

TCC (end of period)
24,046
YoY +17.4%MoM +3.2%
as at 21 Sep 2026
FYTD Activations
5,252
YoY +47.4%
1 Jul – 21 Sep
FYTD Sales (GA4)
5,176
YoY +60.6%
1 Jul – 21 Sep
FYTD GTV (ex-GST)
$4,567,340
YoY +18.5%
1 Jul – 21 Sep · no Mar-25 overlap
MTD Activations
1,407
YoY +185.4%MoM +11.8%
1–21 Sep
MTD GTV (ex-GST)
$1,281,734
YoY +19.1%MoM -5.6%
1–21 Sep

✓ What’s Working Well

  • FYTD activations 5,252 vs 3,564 PY — +1,688 (+47.4%). Strongest start to a financial year on record.
  • FYTD sales (GA4) 5,176 vs 3,223 PY — +1,953 (+60.6%).
  • FYTD GTV $4,567,340 vs $3,855,370 PY — +$711,970 (+18.5%).
  • TCC 24,046 at 21 Sep vs 20,478 PY — +3,568 (+17.4%); MoM +744 (+3.2%) on 23,302.
  • MTD activations 1,407 vs 493 PY — +914 (+185.4%); against 1–21 Aug (1,258) — +149 (+11.8%).
  • MTD sales (GA4) 1,607 vs 475 PY — +1,132 (+238.3%); MoM +388 (+31.8%).
  • MTD GTV $1,281,734 vs $1,076,189 PY — +$205,545 (+19.1%).
  • MTD disconnections 312 vs 466 PY — -154 (-33.0%), and well below the 652 recorded for 1–21 Aug (-52.1%).
  • Yesterday activations 41 (data date 20 Sep) vs 13 PY — +28 (+215.4%).
  • Yesterday sales (GA4) 65 vs 22 PY — +43 (+195.5%); against 58 a month ago — +7 (+12.1%).
  • Gold+ now accounts for 8,142 of TCC (33.9% of base), up from 192 a year ago — the premium tier mix shift is holding.

⚠ What Needs Watching

  • Yesterday GTV $0 vs $110,986 PY. Invoices run on alternating (even-numbered) days — 14, 16, 18 and 20 Sep each had a billing run, 21 Sep did not. A billing-cycle effect, not missing data; MTD GTV is the meaningful read.
  • MTD GTV is -5.6% MoM ($1,281,734 vs $1,358,118 for 1–21 Aug) because 1–21 Aug contained one more billing run than 1–21 Sep. Not a rate decline — YoY is +19.1%.
  • FYTD disconnections 2,107 vs 1,906 PY — +201 (+10.5%). Absolute churn is up, but on a base +17.4% larger (TCC 24,046 vs 20,478 PY), so this is best tracked as a rate rather than a count.
  • Data freshness — yesterday’s derived MoM disconnections is -373 (negative). BigQuery invoice data arrived overnight causing TCC to exceed PTCC + activations for the 21 Aug comparison. This is an artefact, not a real figure, and is rendered in neutral grey.
  • Yesterday activations reflect the latest activation date (20 Sep), not 21 SepNbnActivationDate carries a consistent 1-day load lag.
  • MTD and FYTD disconnections are a floor. Invoice-cycle churn needs a 45-day lookahead, so the most recent ~6 weeks are systematically under-counted and will revise upward.

(3) Sales sourced from GA4 (Ecommerce purchases: Item name report). All other metrics from BigQuery.

(a) Disconnections derived formula: Activations + PTCC − TCC. CY: 41 + 24,159 − 24,046 = 154. PY: 13 + 20,556 − 20,478 = 91. MoM: 56 + 22,873 − 23,302 = -373. A negative result indicates BigQuery invoice data arrived overnight causing TCC to exceed PTCC + activations — a data-freshness artefact, shown in neutral grey rather than coloured as a win. PTCC (CY) from the Google Sheet; PTCC (PY) and PTCC (MoM) from BigQuery (settled historical data). True figures pending SQL Server source ([KOG_DATAWAREHOUSE].[VHA].[T_KGN_INTERNET_TOTALS_DAILY_HISTORY]).

(4) GTV anomaly adjustment: a bulk-rebill event inflated Mar-2025 GTV to $21,255,577. No PY period in this report covers March 2025, so no table adjustment was required this run. The TCC + GTV chart substitutes the Apr-2025 full-month figure for the Mar-2025 bar (labelled “Mar 25*”).

(5) PTCC_CY = previous day’s published TCC, loaded from the TCC history Google Sheet (row for 20 Sep 2026). PTCC_PY and PTCC_MoM are computed from BigQuery using report_date = YEST_PY−1 and MOM_YEST−1 respectively. Disconnections (yesterday) = Activations + PTCC − TCC.

(6) TCC = NIC + PIC. NIC = invoices issued in the trailing month ending on the latest invoice date (LID) ≤ report date; PIC = activations after LID, less cancellations/rejections carrying a CustomerID after LID.

Yesterday — 21 Sep 2026

Compared with 21 Sep 2025 (PY) and 21 Aug 2026 (MoM). CY activations use the latest activation date 20 Sep 2026 because NbnActivationDate carries a 1-day load lag.

Year-on-year (YoY) Month-on-month (MoM)
MetricCY
21 Sep 2026
PY
21 Sep 2025
YoY ΔYoY %MoM
21 Aug 2026
MoM ΔMoM %
Sales (GA4) (3)6522+43+195.5%58+7+12.1%
Activations41
CY reflects LAD 20 Sep
13+28+215.4%56-15-26.8%
Disconnections (a)
(Activations + PTCC − TCC)
15491+63+69.2%-373+527+141.3%
GTV (ex-GST)$0
no billing run on 21 Sep
$110,986-$110,986-100.0%$131,700-$131,700-100.0%
TCC (end of period — 21 Sep) (5)24,04620,478+3,568+17.4%23,302+744+3.2%
PTCC (previous day’s published TCC — 20 Sep) (5)24,15920,556+3,603+17.5%22,873+1,286+5.6%

Plans activated — all plans

Year-on-year only. Plan names normalised (“Kogan” / “nbn” stripped).

PlanCY activationsPY activationsYoY ΔYoY %
Gold+ MTM357+28+400.0%
Gold MTM31+2+200.0%
Diamond MTM10+1new
Platinum MTM10+1new
Silver MTM14-3-75.0%
Bronze MTM01-1−100.0%
Total4113+28+215.4%

(3) Sales sourced from GA4 (Ecommerce purchases: Item name report). All other metrics from BigQuery.

(a) Disconnections derived formula: Activations + PTCC − TCC. CY: 41 + 24,159 − 24,046 = 154. PY: 13 + 20,556 − 20,478 = 91. MoM: 56 + 22,873 − 23,302 = -373. A negative result indicates BigQuery invoice data arrived overnight causing TCC to exceed PTCC + activations — a data-freshness artefact, shown in neutral grey rather than coloured as a win. PTCC (CY) from the Google Sheet; PTCC (PY) and PTCC (MoM) from BigQuery (settled historical data). True figures pending SQL Server source ([KOG_DATAWAREHOUSE].[VHA].[T_KGN_INTERNET_TOTALS_DAILY_HISTORY]).

(4) GTV anomaly adjustment: a bulk-rebill event inflated Mar-2025 GTV to $21,255,577. No PY period in this report covers March 2025, so no table adjustment was required this run. The TCC + GTV chart substitutes the Apr-2025 full-month figure for the Mar-2025 bar (labelled “Mar 25*”).

(5) PTCC_CY = previous day’s published TCC, loaded from the TCC history Google Sheet (row for 20 Sep 2026). PTCC_PY and PTCC_MoM are computed from BigQuery using report_date = YEST_PY−1 and MOM_YEST−1 respectively. Disconnections (yesterday) = Activations + PTCC − TCC.

(6) TCC = NIC + PIC. NIC = invoices issued in the trailing month ending on the latest invoice date (LID) ≤ report date; PIC = activations after LID, less cancellations/rejections carrying a CustomerID after LID.

Month to date — 1–21 Sep 2026

Compared with 1–21 Sep 2025 (PY) and 1–21 Aug 2026 (MoM).

Year-on-year (YoY) Month-on-month (MoM)
MetricCY
1–21 Sep 2026
PY
1–21 Sep 2025
YoY ΔYoY %MoM
1–21 Aug 2026
MoM ΔMoM %
Sales (GA4) (3)1,607475+1,132+238.3%1,219+388+31.8%
Activations1,407493+914+185.4%1,258+149+11.8%
Disconnections
⚠ floor (45-day lag)
312466-154-33.0%652-340-52.1%
GTV (ex-GST)$1,281,734$1,076,189+$205,545+19.1%$1,358,118-$76,384-5.6%
TCC (end of period)24,04620,478+3,568+17.4%23,302+744+3.2%

Plans activated — all plans

Year-on-year only. Plan names normalised (“Kogan” / “nbn” stripped).

PlanCY activationsPY activationsYoY ΔYoY %
Gold+ MTM1,03791+946+1039.6%
Gold MTM201150+51+34.0%
Silver MTM69170-101-59.4%
Bronze MTM5768-11-16.2%
Diamond MTM248+16+200.0%
Platinum MTM196+13+216.7%
Total1,407493+914+185.4%

(3) Sales sourced from GA4 (Ecommerce purchases: Item name report). All other metrics from BigQuery.

(a) Disconnections derived formula: Activations + PTCC − TCC. CY: 41 + 24,159 − 24,046 = 154. PY: 13 + 20,556 − 20,478 = 91. MoM: 56 + 22,873 − 23,302 = -373. A negative result indicates BigQuery invoice data arrived overnight causing TCC to exceed PTCC + activations — a data-freshness artefact, shown in neutral grey rather than coloured as a win. PTCC (CY) from the Google Sheet; PTCC (PY) and PTCC (MoM) from BigQuery (settled historical data). True figures pending SQL Server source ([KOG_DATAWAREHOUSE].[VHA].[T_KGN_INTERNET_TOTALS_DAILY_HISTORY]).

(4) GTV anomaly adjustment: a bulk-rebill event inflated Mar-2025 GTV to $21,255,577. No PY period in this report covers March 2025, so no table adjustment was required this run. The TCC + GTV chart substitutes the Apr-2025 full-month figure for the Mar-2025 bar (labelled “Mar 25*”).

(5) PTCC_CY = previous day’s published TCC, loaded from the TCC history Google Sheet (row for 20 Sep 2026). PTCC_PY and PTCC_MoM are computed from BigQuery using report_date = YEST_PY−1 and MOM_YEST−1 respectively. Disconnections (yesterday) = Activations + PTCC − TCC.

(6) TCC = NIC + PIC. NIC = invoices issued in the trailing month ending on the latest invoice date (LID) ≤ report date; PIC = activations after LID, less cancellations/rejections carrying a CustomerID after LID.

Financial year to date — 1 Jul – 21 Sep 2026

Compared with 1 Jul – 21 Sep 2025. No MoM comparison on FYTD.

MetricCY
1 Jul – 21 Sep 2026
PY
1 Jul – 21 Sep 2025
YoY ΔYoY %
Sales (GA4) (3)5,1763,223+1,953+60.6%
Activations5,2523,564+1,688+47.4%
Disconnections
⚠ floor (45-day lag)
2,1071,906+201+10.5%
GTV (ex-GST)$4,567,340$3,855,370+$711,970+18.5%
TCC (end of period)24,04620,478+3,568+17.4%

Plans activated — all plans

Year-on-year only. Plan names normalised (“Kogan” / “nbn” stripped).

PlanCY activationsPY activationsYoY ΔYoY %
Gold+ MTM3,82191+3,730+4098.9%
Gold MTM7641,197-433-36.2%
Silver MTM2771,593-1,316-82.6%
Bronze MTM230574-344-59.9%
Platinum MTM8662+24+38.7%
Diamond MTM7446+28+60.9%
Gold M2M01-1−100.0%
Total5,2523,564+1,688+47.4%

(3) Sales sourced from GA4 (Ecommerce purchases: Item name report). All other metrics from BigQuery.

(a) Disconnections derived formula: Activations + PTCC − TCC. CY: 41 + 24,159 − 24,046 = 154. PY: 13 + 20,556 − 20,478 = 91. MoM: 56 + 22,873 − 23,302 = -373. A negative result indicates BigQuery invoice data arrived overnight causing TCC to exceed PTCC + activations — a data-freshness artefact, shown in neutral grey rather than coloured as a win. PTCC (CY) from the Google Sheet; PTCC (PY) and PTCC (MoM) from BigQuery (settled historical data). True figures pending SQL Server source ([KOG_DATAWAREHOUSE].[VHA].[T_KGN_INTERNET_TOTALS_DAILY_HISTORY]).

(4) GTV anomaly adjustment: a bulk-rebill event inflated Mar-2025 GTV to $21,255,577. No PY period in this report covers March 2025, so no table adjustment was required this run. The TCC + GTV chart substitutes the Apr-2025 full-month figure for the Mar-2025 bar (labelled “Mar 25*”).

(5) PTCC_CY = previous day’s published TCC, loaded from the TCC history Google Sheet (row for 20 Sep 2026). PTCC_PY and PTCC_MoM are computed from BigQuery using report_date = YEST_PY−1 and MOM_YEST−1 respectively. Disconnections (yesterday) = Activations + PTCC − TCC.

(6) TCC = NIC + PIC. NIC = invoices issued in the trailing month ending on the latest invoice date (LID) ≤ report date; PIC = activations after LID, less cancellations/rejections carrying a CustomerID after LID.

TCC & Monthly GTV

End-of-month total connected customers (blue line, left axis) against monthly GTV ex-GST (green bars, right axis). Final point is today.

* Mar-2025 GTV substituted with the Apr-2025 full-month figure. The raw Mar-2025 value was $21,255,577 because of a one-off bulk-rebill event, which would otherwise dominate the axis. Today’s point and bar (amber) are current TCC and month-to-date GTV, not a full month.

3-Year Trends

Rolling 36-month view. The current (in-progress) month or quarter is shown in amber.

A · Monthly Sales (GA4)

35/37 months populated · Nov 2023 onward from real GA4 Items purchased; pre-Nov-2023 GA4 ecommerce was not yet live. Current month (amber) is GA4 MTD through 21 Sep 2026.

B · Monthly Connections (Activations)

Source: BigQuery fct_kogan_nbn_orders, by NbnActivationDate. Current month is partial.

C · Quarterly Connections (Activations)

Final bar is quarter-to-date.

D · Monthly Activations by Plan Tier

Stacked. Tier derived from ProductName.

E · TCC by Plan Tier

Stacked area. Same NIC + PIC formula as the TCC + GTV chart, at 36 historical month-ends plus today. Tier taken from each customer’s most recent plan.