MTD disconnections (churn floor) of 610 are down −18.7% YoY and −25.4% MoM — improving retention.
⚠ What Needs Watching
Yesterday's derived disconnections show −443 (CY) — a negative value flagged as a data-freshness artefact: overnight BigQuery invoice loads pushed TCC_EOP (21,179) above PTCC (20,688) + activations. Not a true churn figure; the real number is pending the SQL Server source.
Legacy M2M / older MTM plans continue to wind down as customers migrate to Gold+ (Silver M2M 0 vs 4,240 FYTD PY; Gold M2M 1 vs 1,398). Expected mix shift, but monitor revenue-per-plan.
FYTD disconnections 9,568, up +714 (+8.1%) YoY — churn volume rising with the larger base; watch net adds.
GTV growth (+10.2% FYTD) is lagging activation growth (+35.6%) — consistent with lower ARPU on Gold+ promotional pricing; watch revenue per customer.
Yesterday GTV shows $0 for 30 Jun (no invoices issued on the month-end date) — a normal billing-cycle timing effect, not a revenue loss.
Yesterday — 30 Jun 2026 (CY) vs 30 Jun 2025 (PY)
★ Sales from GA4 · All other metrics from BigQuery
YoY MoM
Metric
CY
PY
YoY Δ
YoY %
MoM (30 May 2026)
MoM Δ
MoM %
Sales (GA4) ⁽³⁾
125
79
+46
+58.2%
23
+102
+443.5%
Activations
48 (CY reflects LAD 29 Jun 2026)
47
+1
+2.1%
23
+25
+108.7%
Disconnections (Activations + PTCC − TCC) ⁽ᵃ⁾
-443
0
-443
N/A
0
-443
N/A
GTV (ex-GST)
$0
$0
+$0
N/A
$0
+$0
N/A
TCC (end of period — 30 Jun 2026)
21,179
18,696
+2,483
+13.3%
20,688
+491
+2.4%
PTCC (previous day's published TCC — 29 Jun) ⁽⁵⁾
20,688
18,649
+2,039
+10.9%
20,665
+23
+0.1%
Plans activated — all plans (CY via LAD 29 Jun 2026)
Plan
CY
PY
YoY Δ
YoY %
Gold+ MTM
38
0
+38
new
Gold MTM
7
14
-7
-50.0%
Silver MTM
1
19
-18
-94.7%
Bronze MTM
1
13
-12
-92.3%
Platinum MTM
1
0
+1
new
Diamond MTM
0
1
-1
-100.0%
Total
48
47
+1
+2.1%
⁽³⁾ Sales sourced from GA4 (Ecommerce purchases: Item name report). All other metrics from BigQuery.
⁽ᵃ⁾ Disconnections derived formula: Activations + PTCC − TCC. CY: 48 + 20,688 − 21,179 = -443. PY: 47 + 18,649 − 18,696 = 0. MoM: 23 + 20,665 − 20,688 = 0. PTCC (CY) from Google Sheet; PTCC (PY) and PTCC (MoM) from BigQuery (settled historical data). A negative CY value (shown grey) indicates BigQuery invoice data arrived overnight causing TCC_EOP to exceed PTCC + activations — a data-freshness artefact, not real churn. True figures pending SQL Server source ([KOG_DATAWAREHOUSE].[VHA].[T_KGN_INTERNET_TOTALS_DAILY_HISTORY]).
⁽⁵⁾ PTCC_CY = previous day's published TCC (from Google Sheet). PTCC_PY and PTCC_MoM computed from BigQuery using report_date = YEST_PY−1 and MOM_YEST−1 (historical data is settled so BigQuery is accurate). Disconnections (yesterday) = Activations + PTCC − TCC.
Month-to-Date — Jun 2026 (CY) vs Jun 2025 (PY)
★ Sales from GA4 · All other metrics from BigQuery
YoY MoM
Metric
CY
PY
YoY Δ
YoY %
MoM (1–30 May)
MoM Δ
MoM %
Sales (GA4) ⁽³⁾
1,934
1,189
+745
+62.7%
813
+1,121
+137.9%
Activations
1,702
1,087
+615
+56.6%
875
+827
+94.5%
Disconnections ⚠ floor (45-day lag)
610
750
-140
-18.7%
818
-208
-25.4%
GTV (ex-GST)
$1,486,353
$1,276,875
+$209,478
+16.4%
$1,452,551
+$33,802
+2.3%
TCC (end of period)
21,179
18,696
+2,483
+13.3%
20,688
+491
+2.4%
Plans activated — all plans
Plan
CY
PY
YoY Δ
YoY %
Gold+ MTM
1,269
0
+1,269
new
Gold MTM
204
350
-146
-41.7%
Silver MTM
85
430
-345
-80.2%
Bronze MTM
75
151
-76
-50.3%
Platinum MTM
35
33
+2
+6.1%
Diamond MTM
34
12
+22
+183.3%
Gold M2M
0
56
-56
-100.0%
Silver M2M
0
55
-55
-100.0%
Total
1,702
1,087
+615
+56.6%
⁽³⁾ Sales from GA4. ⚠ Disconnections use invoice-cycle churn with a 45-day lag floor (recent months understated). MoM compares to 1–30 May 2026.
Financial-Year-to-Date — 1 Jul 2025–30 Jun 2026 (CY) vs 1 Jul 2024–30 Jun 2025 (PY)
★ Sales from GA4 · All other metrics from BigQuery
Metric
CY
PY
YoY Δ
YoY %
Sales (GA4) ⁽³⁾
12,124
8,571
+3,553
+41.5%
Activations
12,626
9,312
+3,314
+35.6%
Disconnections ⚠ floor (45-day lag)
9,568
8,854
+714
+8.1%
GTV (ex-GST)
$17,104,646
$15,516,439 ⁽⁴⁾
+$1,588,207
+10.2%
TCC (end of period)
21,179
18,696
+2,483
+13.3%
Plans activated — all plans
Plan
CY
PY
YoY Δ
YoY %
Gold+ MTM
6,049
0
+6,049
new
Silver MTM
2,569
1,426
+1,143
+80.2%
Gold MTM
2,296
1,089
+1,207
+110.8%
Bronze MTM
1,219
669
+550
+82.2%
Platinum MTM
279
162
+117
+72.2%
Diamond MTM
213
102
+111
+108.8%
Gold M2M
1
1,398
-1,397
-99.9%
Silver M2M
0
4,240
-4,240
-100.0%
Bronze M2M
0
167
-167
-100.0%
Platinum Monthly
0
33
-33
-100.0%
Diamond Monthly
0
25
-25
-100.0%
Gold $88.90 MTM
0
1
-1
-100.0%
Total
12,626
9,312
+3,314
+35.6%
⁽³⁾ Sales from GA4. ⁽⁴⁾ PY GTV anomaly-adjusted: a Mar-2025 bulk-rebill inflated raw GTV to $21.26M; replaced with Apr-2025 full-month GTV ($1.24M) for a like-for-like comparison. Raw PY FYTD GTV was $35.53M; adjusted $15.52M. ⚠ Disconnections use invoice-cycle churn (45-day lag floor).
TCC (month-end) & Monthly GTV ex-GST
Blue line = end-of-month TCC (NIC + PIC); green bars = monthly GTV ex-GST. Orange = current period (today's TCC and July MTD GTV). Mar 25*: a bulk-rebill anomaly inflated Mar-2025 GTV to $21.3M; substituted with Apr-2025 full-month GTV ($1.24M).
3-Year Trends
A · Monthly Sales (GA4) — Items purchased
32/37 months populated · Nov 2023+ from real GA4 once backfilled, with BigQuery × 0.93 estimates as a stop-gap. Current month (amber) is GA4 MTD.
B · Monthly Connections (Activations)
BigQuery NbnActivationDate, last 36 months. Current month (Jun 26) in amber.
C · Quarterly Connections (Activations)
BigQuery. 2026 Q2 (most recent complete quarter) highlighted in amber.
D · Monthly Activations by Plan Tier
Stacked by tier. Note the Gold+ ramp from Sep 2025.
E · TCC by Plan Tier (month-end)
Stacked area, NIC + PIC per tier. 37 month-ends + today.
Data sources: BigQuery (kogan-analytics-prod) for activations, disconnections, GTV, TCC; GA4 (property p415250248) for sales; Google Sheet for PTCC. Live dashboard: kogan-internet-report.pages.dev